At Exclelet we try our best to ensure all our clients are satisfied with their service, if for any reason you feel you have been mistreated or feel the need to make a complaint you can follow the procedures below:

Step 1 – Inform Us Of The Issue

We would advise for you to call or email us and let us know the reason you are not satisfied. We will try and have the issue resolved and work out a solution for you. If you feel the issue has been resolved we will close the matter.

Step 2 – Speak To The Company Director

By making your initial complaint if you still feel it’s not been dealt with the right way you should write directly to the director via email on nabil@exceletproperty.com. In detail please explain the exact issue and what has caused the dissatisfaction in our service.

The director will either call or write back to you within 5 working days and resolve the issue with you. If further investigation is required you will be informed and given a rough timescale. We hope this will conclude and resolve the issue and all parties can work together.

Step 3 – Property (Ombudsman) Redress Scheme

If you still feel your issue was not resolved and you need to take this a step further, Excelet Property Ltd are a member of the Property (ombudsman) Redress Scheme which allow agents to comply to their legal requirement. 

The whole purpose is to settle or resolve complaints made by consumers against their members.

On request you will be provided with the information required to start any complaint procedures.